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Privacy Policy

A legal disclaimer

By participating in any of our tours, you acknowledge and accept the potential risks associated with operating a motor vehicle. All drivers must hold a valid driver’s license obtained at least 2 years prior and must follow the tour guide’s instructions at all times. We reserve the right to refuse service to anyone deemed unfit to drive safely.

The information provided on this website is for general informational purposes only and is subject to change without notice. While we strive to keep all content accurate, we cannot guarantee that all information is always up to date.

We are not liable for any accidents, injuries, damages, or delays caused by weather, traffic conditions, or third-party actions. Participation in our tours is entirely at your own risk.

Privacy Policy - the basics

We value your privacy and are committed to protecting your personal data. When you book a tour, contact us, or use our website, we may collect basic information such as your name, email, phone number, and booking details.

We use this information only to process your reservations, respond to your inquiries, and improve your experience. We never sell your data to third parties, and we keep your information safe and secure.

By using our site or services, you agree to the terms of this Privacy Policy.

What to include in the Privacy Policy

Effective date: 2025.07.01.
Company name: Quokka Canarias S.L.
Website:

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We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services, including booking a tour or contacting us.

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1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Booking details (tour type, date, number of guests)

  • IP address and browser data (automatically collected)

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2. How We Collect Information

We collect data when:

  • You fill out a booking or contact form

  • You communicate with us via email or phone

  • You browse our website (via cookies or analytics tools)

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3. Why We Collect Your Data

We collect and use your personal information for the following purposes:

  • To process your bookings and send confirmation

  • To communicate with you regarding your tour

  • To respond to your inquiries

  • To improve our website and services

  • (Optional) To send you marketing or promotional offers (only if you opt in)

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4. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. All data is stored securely, and only authorized personnel have access.

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5. Data Sharing

We do not sell or rent your personal information.
We may share it only with trusted third parties necessary to operate our services (e.g. payment processors, website hosting providers), and only to the extent required.

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6. Cookies and Tracking

Our website uses cookies to enhance user experience, track website traffic, and improve performance. You can disable cookies in your browser settings if you prefer.

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7. Your Rights

You have the right to:

  • Request access to your data

  • Ask for your data to be corrected or deleted

  • Withdraw your consent at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at: excurslingtenerife@gmail.com

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8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated version will have a new "effective date" at the top.

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